Custom Order Confirmations

All custom order quotes must be confirmed by the client within 7 days of the custom order request submission in order to secure your spot on the calendar. If Treats by Sanny LLC does not receive a response by the required confirmation date, the custom order request will be cancelled and the date will be made available to other potential clients.

Payments & Taxes

Full payment is due 21 days (3 weeks) prior to pick-up date. If the client fails to make payments, Treats by Sanny LLC will cease work, the order will be cancelled, and no refund will be given. Clients are responsible for all taxes (included in cost of goods)

Changes to Orders

Any changes must be submitted prior to final payment. Any changes made afterwards may be incorporated at the discretion of Treats by Sanny LLC. There will be no changes allowed 14 days prior to the event.

Cancellations and Refunds

Cancellations must be made 14 days prior to the pick-up date in order to receive a full refund. For cancellations made within 14 days of the pick-up date, no refunds will be provided. In the event of an emergency where Treats by Sanny must cancel an order, a full refund will be provided along with a shop credit worth 20% of your original order amount.

Allergy & Dietary Warnings

All treats are prepared in a home kitchen that produces common allergens such as milk, eggs, fish, shellfish, nuts, wheat, and soy. Treats by Sanny LLC is unable to serve those with severe food allergies at this time. The client is responsible for pointing out to guests’ potential allergy hazards, and Treats by Sanny will communicate ability to accommodate restrictions. If there are any questions or concerns about certain ingredients that the client is allergic to, please contact Treats by Sanny LLC before placing an order.

Pick Up / Shipping / Deliveries

Treats by Sanny operates under Arizona Cottage Food Laws which prohibit Treats by Sanny LLC from shipping cookies for sale as they are not subject to state inspection. As such, all cookies must be picked up locally in Tempe, AZ. In-state delivery services are also available for custom orders (pre-sales and pop-ups are excluded from this service) for a small fee of $10 if you live within a 10-mile radius of the zip code 85284. If you live within a 25-mile radius, the fee increases to $15. Delivery services can only be made on Saturdays/Sundays during an agreed-upon 2-hour drop-off window.

Digital Downloads

All digital downloads are instantly downloadable and the link to digital files will expire within 24 hours from the first click on the link. As digital downloads are instantly downloadable, there will be no refunds for these types of products. If the client has any issues opening the downloadable files, please email treatsbysanny@gmail.com with screenshot evidence of any issues you are experiencing and I will respond within 1-2 business days with troubleshooting assistance.

Liability

Treats by Sanny LLC is not responsible for bodily injury, property or consequential damage, which may result from products/services provided. Treats by Sanny LLC is not responsible for any damage to the goods/services provided caused by anyone not employed by Treats by Sanny LLC.

Content

Treats by Sanny LLC reserves the right to use all photographs, video, and other content of custom orders for advertising purposes unless otherwise requested and agreed upon mutually.